Privacy Policy

Last updated: October 15, 2025

This Privacy Policy for Velorimode ("Company," "we," "us," or "our") explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website and related services ("Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

Velorimode
Düsseldorf, Germany
Email: info@velorimode.com

2. What Information We Collect

We may collect the following types of personal information when you use our Services:

Personal Information You Provide

Full name
Billing address
Shipping address
Email address
Phone number
Payment information
Order history
Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Time zone settings
Website usage data
Cookies and tracking technologies

3. How We Use Your Information

We use your personal information to:

Process and deliver orders
Provide customer support
Manage payments and refunds
Improve our website and services
Prevent fraud and unauthorized activity
Send updates regarding orders
Send marketing communications (only with your consent where required)
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent

5. Sharing Your Information

We may share your information with trusted third parties necessary to operate our business, including:

Payment providers
Shipping and logistics partners
Website hosting providers
Analytics providers
Marketing and email service providers

Examples may include:

Shopify
Stripe
PayPal
Klarna
DHL
PostNL
Google Analytics

We only share information necessary for these services to function.

6. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce agreements

Order and invoice information may be retained for up to 7 years where legally required.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.

Cookies may include:

Essential website cookies
Analytics cookies
Marketing cookies

You can control cookies through your browser settings. Depending on your location, you may also see a cookie consent banner when visiting our website.